TERMS AND CONDITIONS

Tickets

All patrons must have a valid ticket for any event where a ticket is required for entry.

Tickets may be reserved for up to 5 days before we require payment. Payments can be made over the phone (01748 825252) or in person at our Box Office: The Georgian Theatre Royal, Victoria Road, Richmond, DL10 4DW.

There is a £1 restoration levy on each ticket booked, with the exception of work which is specifically for education. The money raised through the levy will go directly and exclusively towards restoring and maintaining the Theatre.

If you would like your tickets posted out to you, there will be a postage fee in line with the current cost of postage stamps per transaction for this service.

Payments can be made by cash, credit card (not American Express) or by cheque.

Please ensure you cross cheques, make them payable to The Georgian Theatre Royal and indicate where you would like your tickets posted to or whether you would like to collect them from the Box Office. Please also include a daytime telephone contact number.

Unless tickets are being posted out, customers can collect tickets from the Box Office either before the day of the performance or when they arrive at the Theatre.

Please check your tickets as soon as you receive them and notify us immediately if they are incorrect.

Tickets may be restricted to a maximum number per person or per credit/debit card. We reserve the right to cancel tickets purchased in excess of this number without prior notice to the customer.

We will not be responsible for any tickets that are lost or stolen.

Once purchased, tickets cannot be refunded. If you inform us up to 48 hours before the performance, and dependent on availability, we may be able to exchange your tickets or hold a credit on your account for use against a future booking. This is at the Theatre Manager's discretion.

Concessions and ticket offers

Concessions are available on selected performances. These are indicated on the booking details for the individual shows.

It is the customer's responsibility to claim any discounts they may be entitled to at the time of booking, as they cannot be applied retrospectively.

From time-to-time, promotional discounts may be offered. These cannot be applied to tickets already purchased and no discount will be applied retrospectively.

Offers and discounts are subject to availability.

Only one discount is applicable per ticket unless otherwise stated.

Some discounts may not be available to book online.

Carer tickets

Customers who are disabled who require a carer to be present in order for them to access the venue will receive a free carer ticket.

Changes to events and cancellations

We reserve the right to make alterations to the advertised cast and programme without being obliged to refund or exchange tickets.

If an event is cancelled or rescheduled, we will notify ticket holders of the cancellation once we have received the relevant authorisation from the event partner. We will do our best to inform ticket holders of such cancellations before the date of the event, however we cannot guarantee this.

In the event of rescheduling, we will try to provide alternative seats of the same or greater value.

In the event of any cancellation or rescheduling of an event, the Theatre shall have no further liability beyond the face value of the ticket purchased.

Children and babies

At certain productions we offer discounted ‘babe in arms’ tickets for children under the age of 2 years. Please contact the Box Office for details.

For the protection of children, on selected performances and at our discretion, children and infants may not be permitted to attend. Performances where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the ticket you are booking, and carry proof of age if appropriate.

All children require a ticket – whether of the recommended age or not. This applies to all performances including performances where 'babe in arms' tickets are not available.

Latecomers to performances

We will do our best to admit latecomers at an appropriate point in the performance, usually the interval, however we cannot guarantee admittance in the case of late arrival.

Other general terms and conditions

Use of photographic, video, sound recording or mobile communications equipment during performances is strictly forbidden.

The Theatre has a Live Cam that streams activity in the gallery and on stage - this is not recorded. Should there be any objection to it from visitors, audience members or visiting company members, the stream will be temporarily pixilated until the following day/show.

The Management reserve the right to refuse admission to or eject a ticket holder if they are disturbing a performance, or for the safety of other patrons.

This information is correct as of May 2024. We reserve the right to make any changes which circumstances may necessitate. To avoid disappointment, we suggest that you check details with the Box Office before leaving for an event.

Customers are not permitted to smoke within our premises; this includes any form of electronic cigarette or other artificial smoking device.

We may on occasion have to conduct security searches to ensure the safety of the patrons.

We may change these terms and conditions from time to time. The latest terms and conditions will always appear on the website. We recommend that you check for updates regularly.

A hard copy of these terms and conditions is available at the box office.